Warranty Inquiry

Limited Product Warranty

Your product(s) is covered by a limited warranty of one year from the delivery date. The warranty period is non-transferable to a replacement product and covers the original date of delivery. A warranty claim must be initiated by the customer. Please submit the Warranty Inquiry Form. If the product is not in stock or has been discontinued, a refund will apply and a replacement will not be shipped out.

Limitation of Liability

Under no circumstances shall our company, or our affiliates, be liable for any direct, incidental, punitive or special consequential damages arising out or connected with the use of, or inability to use our product or any installation application to our products. This limitation applies to alleged liability which is based on contract, tort, negligence, strict liability, or other legal theory, even the possibility of damages, specifically online purchases and listing content on our web stores, related authorized online channels, retail outlets, authorized resellers, unauthorized resellers and wholesalers. In the event some jurisdictions do not allow the exclusion or limitation of damages to the extent indicated above, our liability should be limited to the extent permitted by law.


Clayco requires proof of purchase for warranty claims. Clayco reserves the right to decline a warranty for insufficient documentation. Warranty claims for product defects that are not verifiable will not be accepted. Questions, please direct your questions to support@goclayco.com


The Limited Warranty does not apply to our products purchased through non-authorized resellers, such as retail stores. Please contact the original place of purchase for your return or warranty issue.
The Limited Warranty does not apply to damage of the product caused by accident abuse or drops, misuse, improper care or maintenance, or any purpose other than its intended purpose.
The Limited Warranty does not apply to theft.
The Limited Warranty does not cover your DEVICE. The Limited Warranty covers the Clayco product you purchase.
The Limited Warranty does not cover water damage to your device. Our products are not certified as “water –proof”.
The Limited Warranty does not apply to cosmetic damage, including but not limited to scratches, dents, cracks or other cosmetic damage.
The Limited Warranty does not cover cover counterfeit products sold to customer by retail stores, internet online store, or other types of businesses.
The Limited Warranty does not apply to weather damage, including but not limited to heat, rain, wind, or objects by nature.
Please review our installation videos to help you install your case properly. https://www.youtube.com/claycoatl or support@goclayco.com for installation assistance.

For general questions about product warranties, please fill out the form above.